If your phone is connected with your Wi-Fi network but you keep getting the message no internet connection, this is very frustrating for anyone who is working online. Mostly this problem comes due to many reasons, these are software glitches, hardware problems, and other issues.
In today’s guide we will discuss the common issues of “Wi-Fi connected but no internet connection” and provide you solutions to resolve this issue.
The Basics of WiFi
Wi-Fi is a technology that allows a device to connect to the internet without any cable connections. To create a connection between devices and routers, it uses radio waves to send and receive data packets.
Common causes of WiFi connectivity problems
If you’re getting the error “No internet connection on your phone after connecting with Wi-Fi, there may be various reasons. Some common reasons are:
- Software glitches or updates: If your smartphone is using outdated or corrupt software, it can create problems in Wi-Fi connectivity.
- Hardware problems: Wi-Fi connectivity issues occur not only with software. Sometimes hardware is also a reason for Wi-Fi connectivity issues, such as a damaged network adapter or Wi-Fi antenna.
- Incorrect WiFi settings: Incorrect Wi-Fi settings can also create issues in Wi-Fi connectivity, and your device will not be able to create a good connection with your router.
- Router problems: Sometimes not only a phone but also a router can be a cause for Wi-Fi connectivity issues. If you’re using a faulty router or a router with malfunctioning, it can also create issues in Wi-Fi connectivity.
- Physical obstacles and interference: If you’re facing issues with Wi-Fi connectivity, it’s not necessary; always the device is creating issues. Sometimes the environment is also interfering and creating problems in Wi-Fi connections. For example, you’re connecting to Wi-Fi from your library and your router is in another room. Here the distance and objects like walls, doors, and windows can also play a role in Wi-Fi connection problems.
Phone-Specific Issues
Software Glitches and Updates
Sometimes your phone software can also create issues in a stable Wi-Fi connectivity. If you’re using outdated phone software or recently updated your system software, maybe thats the reason for Wi-Fi connectivity issues.
To identify and manage these problems, you have to restart your phone, update your phone software, or uninstall any recently installed app that maybe the reason for connectivity issues.
Hardware Problems
If your phone software is not creating any problems, maybe your phone’s hardware is creating problems during Wi-Fi connectivity. If your phone is having any issues with any hardware component, a damaged Wi-Fi antenna or faulty network adapter can create problems while your phone is connecting to your Wi-Fi internet.
Network Settings and Configuration
Incorrect WiFi Settings
Double check your Wi-Fi SSID and password and confirm that is your Wi-Fi’s SSID name and password correctly entered here. If you’re using an hidden SSID Wi-Fi network, you have to verify it from your modem’s admin panel settings. In so many cases wrong SSID name or wrong passwords are creating issues during connection.
Router Problems
If you’re facing problems during Wi-Fi connectivity, your modem or Wi-Fi router can cause of unstable Wi-Fi connectivity. First, you’ve to restart your device to identify and tackle this issue, If the problem is still coming, then you need to check your modem/router’s logs to identify the problem. Also check if any firmware update is required, then update the router/modem firmwares. If you done all of these steps and still facing same issue, then you need to consult with your internet service provider (ISP).
Physical Obstacles and Interference
Walls, Furniture, and Other Obstructions
Not only your smartphones and modems, but physical objects can also interrupt Wi-Fi signals. Objects like walls, furniture, and other obstructions can interrupt Wi-Fi signals and weak the signal strength. This could make your phone too difficult to connect with your Wi-Fi.
To get a good signal from your Wi-Fi you have to change your position and move your phone closer to your Wi-Fi router or modem. Also, you can relocate your router in an open area like the main hall of your house for a better Wi-Fi signal.
Electromagnetic Interference
Sometimes, other electronic devices can also interrupt Wi-Fi signals. Devices such as cordless phones, microwaves, and devices that generate the electromagnetic radiation can create problems in your Wi-Fi network. You need to keep away these devices from your router or modem to get good Wi-Fi signals.
Carrier Network Issues
Network Outages and Congestion
Sometimes, everything is perfect but the problem is from your ISP (Internet Service Provider). Due to an issue from your ISP, you’re not able to connect to your Wi-Fi internet. In this situation you need to contact your internet service provider and share the problem you’re getting during internet connectivity. They will share with you details about any issues that are coming in your area and provide you an estimate of the time they take to resolve this issue.
Carrier-Specific Problems
Certain carrier-specific problems, such as account issues or network limitations, can also affect WiFi connectivity. Contact your carrier’s customer support to troubleshoot any account-related problems or to inquire about network limitations that might be affecting your device.
Troubleshooting Tips
Restart Your Phone and Router
In many cases, if your phone or router/modem has minor software glitches that are creating problems in Wi-Fi connectivity, they can be solved with just a simple restart. You have to restart both the phone and router/modem and check if it solves your problem.
Check WiFi Signal Strength
Also, you have to check if your phone is getting a good Wi-Fi signal. As we know, if you’re much far from your Wi-Fi router/modem, your Wi-Fi signal will automatically go weaker. So for better Wi-Fi connectivity try to use your phone closer to your router/modem. You can also check the quality of Wi-Fi signal by using your phone’s Wi-Fi signal strength indicator.
Update Network Drivers
In few cases, network drivers of your phone can create problems during Wi-Fi connection. Try to connect with your Wi-Fi with another phone; if your other phone connected with your Wi-Fi without any issue, that means your phone needs updated network drivers to connect with Wi-Fi. For get updated drivers you have to check updates in phone settings or your phone’s manufacturer’s website.
Advanced Troubleshooting
Network Diagnostics Tools
If you’re facing the same issue after going through all of the basic steps that we mentioned in the above article, then you need to use network diagnostic tool to get more information about the problem. A network diagnostic tool help you identify the specific issue that is coming during connectivity.
Consulting with a Technician
If you’re not able to solve this problem manually, then you need to consult a technician. For a technician these kinds of problems are casual and they know very well how to resolve these problems. He can diagnose hardware problems and troubleshoot any carrier related problems.
Prevention Tips
Maintain Router Security
If you want to protect your Wi-Fi router from unauthorised access, then your router needs to have a WPA2 security with a strong password. Your password must be at least 8 characters minimum, and it should be a combination of alphabets, numeric values, and special characters. For example, “PMO&5674” is a very strong password instead of “JohnJohn.”. People can easily guess passwords like JohnJohn, but password like PMO&5674 is difficult to guess. Also keep your router’s firmware updated to prevent unauthorised access.
Keep Devices Updated
Also, you need to update your phone’s software and other applications on regular basis. This ensures that your phone has the latest security patches and bug fixes. These patches and bug fixes help you to prevent malicious activities and gliches.
Frequently Asked Questions
- Why does my phone say no internet when I have Wi-Fi, but other devices connect?
If your phone says no internet, there could be many reasons behind this. Maybe your phone’s Wi-Fi settings are incorrect, maybe there’s any software glitch occurring, or there might be a problem with your hardware to phone. There are many other possibilities for this message like you’re in that location where your phone is not getting a good Wi-Fi connection or maybe intruption is occurring by devices like microwaves. To solve this problem first you need to restart your router and also recheck your Wi-Fi settings. You can also use a network diagnostic tool to identify the actual issue. If you’re getting the problem still, then you need to contact a technician.
- What should I do if my phone’s Wi-Fi connection keeps dropping?
If your phone’s Wi-Fi connection is disconnecting frequently, you need to restart your router and phone, also check your phone’s software update, or relocate your phone closer to your Wi-Fi router for better connection. If you’re still getting the same problem, try to update your router or modem’s firmware.In last, if your problem isn’t resolved then you need to consult with a technician.
- How can I improve my Wi-Fi signal strength?
If you want to improve your Wi-Fi’s signal strength, you’ve to relocate your router into a open area or make sure any other electronic device like microwave is away from your router. Devices like microwaves can interrupt Wi-Fi signals. Also you have to update your router’s firmware, or you can consult your internet service provider for more information on improving your Wi-Fi signal strength.
- Is there a way to fix a hardware issue on my phone that’s preventing Wi-Fi connectivity?
If you think you’re getting this issue due to faulty hardware, you need to try your phone to connect with your other Wi-Fi network. Also you can another Wi-Fi adapter to resolve this problem. If you’re still facing problem, then you need to talk with a technician. He will help you to diagnosis the problem and repair.